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A mere formality
Please note the information concerning "Customer billing", "Notification of damage", "Freight refund" and "Ordering forms" on this page. The documents described are SBB Cargo's everyday tools for guaranteeing that our working relationship is smooth and pleasant on both sides.
Administration
Customer billing
Damage report

Freight refund
Electronic consignment data
Ordering forms

Customer billing
The electronic billing data supplied over the Internet by SBB Cargo is available in three formats: a minimal version, a minimal version with charges and a full version.

The data are supplied in ASCII format to facilitate simple onwards processing by other IT resources.

Take a look at the specimen data to find out which version is best for you.

Electronic billing data is issued within the same period of time as conventional paper invoices. The data is encrypted and compressed using PGP (Pretty Good Privacy) add-on software, to make it inaccessible to third parties.

Should you have any questions, please contact our Customer Service:

Customer Service
Centralbahnstrasse 4
4065 Basel
Switzerland

Phone Switzerland 0800 707 100
Fax Switzerland 0800 707 010
Phone Europe 00800 7227 2224
Fax Europe 00800 7222 4329

cargo@sbbcargo.com

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